In Procedure

Jiska Rickels

Jiska Rickels: “I was touched by the powerlessness. I wanted to show what happens when you end up in a situation where nothing is in your control.”

This documentary is about Syrian father Hassan, who fled to the Netherlands, to save his family. Through audio messages he keeps in touch with his wife Fadia and his children, who are still in Syria. Among them is his daughter Yomna (15) who is seriously ill. While Hassan is waiting for the outcome of his asylum procedure, Yomna desperately asks him when they can be reunited. Meanwhile, the situation in Syria keeps getting worse.

In Procedure starts, where numerous news articles about refugees end. How do the men cope after their arrival in the Netherlands? How do they manage to reunite with their families?

The screening of this documentary in theatres is usually combined with a matching event. Later on, we expect the film to be broadcast on television. The events enable the audience to meet refugees and sign up as a language buddy or as a mentor at the Refugee Talent Hub. This initiative brings together large Dutch corporations, government, the educational system and NGOs and opens up possibilities for refugees in the Dutch job market.


10 dec -14:30h Filmschuur Haarlem, crew & presspremière with match-event
11 dec - 20:00h de Pletterij Haarlem for language buddies 
20 december - private screening for the ministry of Justice
22 dec - 17:30h Pakhuis de Zwijger Amsterdam: first public screening with match-event, Eat to Meet and music
15 jan - 12:30h Filmschuur Haarlem with match-event, host by Soroptimisten Haarlem Kennemerland
20 jan - 14:30h Filmschuur Haarlem
21 jan -16:00h Docusalon in Rialto Amsterdam with a Q&A with the director Jiska Rickels, and a match-moment.
8 feb - 20:15h de Fabriek Zaandam with match-event
18 feb - 17:00h Groot Handels Gebouw Rotterdam with Eat & Meet: New Residents, opening by the mayor of Rotterdam
19 februari - 16:00h Natlab / Plaza Futura Eindhoven with match-event

1 mrt - Groninger Forum with Q&A
2 mrt - Pand 9 Zaltbommel with  match-event
5 mrt - 13:30u. Lumière Maastricht with match-event
12 maart De Nieuwe Kolk at the Internationaal Film festival in Assen: 
27 mrt - 19:30h. Movies that Matter - Den Haag with a match-event
30 mrt - 19:30h. Movies that Matter - Theater aan het Spui Den Haag
3 april - Figi theater in Zeist with match-event
3 april - op de middelbare school van Yomna in Hoofddorp, alle 2 havo en 3 vwo klassen

5 april - ’t Hoogt in Utrecht, with Q&A
6 april - KHL in Amsterdam, with Q&A
10 april - UVA Amsterdam with match-event
12 april - Utrechtse Heuvelrrug with match-event
24 april - Lux Nijmegen with match-event
5 juli - De Luifel Heemstede for language buddies

Dutch TV-screening: May 3rd: 22.55 2DOC
Hotdocs International Film Festival: May, 4th and 5th.
Moscow International Film Festival: May 18-23 

Would you like to organise a match-event? Mail to

Impact campaign #backtosociety
(Almost all) screenings are combined with a match-event in the lobby of the venue. After the film the audience can meet new neighbours and become a language buddy or a mentor to prepare for an interview for a job. Several partners organise this event:

Vluchtelingenwerk Nederland: They train volunteers to become a mentor. The theme of the film, family reunion, is their responsibility. Vluchtelingenwerk communicates the events with their members, their collegues and statusholders. 

Refugee Talent Hub, an initiative that bridges the gap between refugee-talent and employers that have jobs or internships, for all levels of education. Together with LinkedIn, VWN and UAF they train statusholders and refugees to prepare for a job interview. Volunteers can apply too, they will be matched one on one wIth a talent, and become a mentor to assist the next step to a job: #backtosociety

Jiska Rickels

Before entering the Netherlands Film and Television Academy, Jiska Rickels (1977) performed in several music theater productions. She studied at the Film Academy in Amsterdam and at the Munich Film School in Germany. Her graduation film Untertage (2003) was international acclaimed and won many prestigious awards. After Untertage she worked on her first feature-length documenatry 4 Elements which opened the IDFA in 2006 and has been successfully released in the Benelux.

She worked as the 1st assistant-director of Byambasuren Davaa and Luigi Falorni for the oscar-nominated documentary The story of the weeping kamel (2003) and The two horses of Genghis Khan (2009) that where both shot in Mongolia. Her film Babaji, an Indian Love Story (2009) won the Regards Neuf award at Vision du Reel in Nyon and has been theatrical released in the Netherlands. 

In 2007 Jiska Rickels won the title ‘best director of the year’ by the Dutch Directors Guild. Her latest film El sonido del bandoneon (2011) was the opening film of the Dutch Documentary Competition at IDFA 2011 and won the special jury award in Rio de Janeiro in 2012.  From 2003 till 2011 Jiska Rickels was advisor for the Dutch Media Fund in Amsterdam. In 2012 she researched one part of Cathedrals of culture, a 3-D series produced by Neue Road Movies from Wim Wenders.


2015   Hollandse Meesters: Geert-Jan Hobijn
2011   El sonido del Bandoneon (AVRO/ Selfmade Films / 74min)
2008   Babaji, an Indian love story (VPRO / Deepfocus / 75min)
2007   Memory maps  Stifo-Sandberg workshop
2006   4 Elements – NTR / Fu Works /  89min
2005   Sevko  Interact / 2,5 min
2004   Electriek (NTR Kort! / Motel Films / 9 min)
2004   Himmelfilm (Filmacademie / 17 min)
2003   Untertage – AVRO/ Filmacademie/ 25min)

Selected for International Film Festival Hot Docs

Families fleeing war-torn countries often get drastically separated. Desperate to save his seriously ill daughter, Hassan had to leave his wife and children behind in Syria. Today, the distance is unbearable. Helplessly waiting to obtain his refugee status in the Netherlands, he is filled with remorse and anxiety, as the world seems to be collapsing around his family and his daughter’s health declines. Alarming videos of his former city and cut-off phone conversations—often pressuring him to rapidly find a solution—are

the only contact he has with his loved ones. Jiska Rickel’s fly-on-the-wall observation of the lengthy asylum process is a powerful and deeply moving account of the individual tragedies hidden behind statistics and administrative complexities. In Procedure is a must-see film to understand the harrowing limbo of countless refugees in Europe, and the urgent responsibilities that asylum countries bear.